Support

Apex EDI Customer Support

Apex EDI is absolutely committed to providing you with the fastest, most personal, and most capable customer service and technical support in the electronic claims processing industry.

You simply call  1.800.840.9152 to speak directly with your assigned representative

That commitment starts with a unique, personalized approach to customer service you simply won’t find anywhere else. When you become an Apex EDI customer, we assign a service representative to manage your account. Whenever you need help with a question or problem, you simply call 1.800.840.9152 to speak directly with your assigned representative. There are no complex automated phone systems to get lost in, no bureaucratic hoops to jump through, and no expensive add-on support contracts to worry about;  just a personal, direct connection with a knowledgeable representative you already know and trust. In fact, your service representative will even call you every few months to check in and make sure your Apex EDI solution is running smoothly.

Contact our staff via email at  support@apexedi.com

To complement and enhance this personalized approach to customer service, we also offer a number of additional support tools and resources. Please feel free to browse our FAQ page for answers to commonly asked questions, contact our staff via email at support@apexedi.com, view our payer lists, or download payer enrollment forms, software updates, and other files.

Remote Support

Remote support is a fast and friendly way to solve your technical problems. It allows a support representative to view and make changes on your computer. You are able to see changes made by the support representative which helps you better understand the solution. Download and Install Remote Support application.