News & Events

Customer Support Tip: Payer Correspondence

One value that Apex provides its clients is delivering correspondence from payers to clients. This correspondence helps doctors better understand the status of their claim. If a payer rejects a claim, a doctor can know in most cases within 2-3 days, instead of waiting for an EOB to explain the rejection.

This benefit is a significant help towards getting doctors paid for claims in less time. Apex account managers strongly encourage all clients to check payer correspondence daily to ensure claim payment is not delayed. At Apex, we care about getting doctors paid.

Learn more about how to contact customer support.

About Apex EDI

Apex EDI is a leading healthcare claims clearinghouse for medical and dental professionals. Apex EDI serves thousands of physicians, dentists, and other medical providers nationwide with its Apex OneTouch® solution. The OneTouch® solution is a Web-based electronic claims reimbursement system that increases productivity and profitability while facilitating fast payment of insurance claims and providing additional reporting and analysis. Founded in 1995, Apex EDI is based in American Fork, Utah.

Posted in: News

Leave a Comment (0) →